Another reason is that management not get maximum performance from your training, because they think that the result is immediately after a workout and this is incorrect, because the actual results of the training are displayed after the training and as you are learning in the day to day. So to make sure that we have a maximum utilization of the training that helps define the activities for knowledge transfer, after training to apply new knowledge, we must measure the outcomes to be able to lead and manage such a transfer. A second reason is to motivate employees, by measuring and displaying the results that can make these, aware that they did a great job and that the outcome of the training gave results in daily work, they want to continue to maintain this level of satisfaction and learning. Last, but not least, is momentous, in order to assess the quality of the training provider, Jan mentions that: is better to invest your money in a vendor that not only provides a good training to teach students the theory of ITIL, if not more relevant yet, the provider also teach employees to use such training in day to day. This is significant for the responsibility that has Manager train their employees, to ensure that they are able to provide the services agreed, so it is essential to measure the outcomes of adjustment and control of the quality of the work, because you say that, if the Administration is not capable of continually improving the quality of the work, this may be seen translated in: 1. The time of inactivity 2. Risk of business 3. Missed opportunities 4. Costs which leads us to finally remember that, there may be many reasons why the implementation of ITSM processes not work perfectly, but that it is in the hands of every person and managers who make up the team with the ITSM, understand, learn and manage processes in a timely manner, taking advantage of both tools and training available, as it can also be knowledge of the same work team-mates. Keeping a behavior appropriate, willing and open to these processes and the transfer of knowledge of them, helps to integrate the learning processes in day to day work and the success of the implementation of the ITSM.