Companies who simply make their subsequent verification of quality presented only one bankruptcy after another. Businesses today if they survive, they must work for their customers rather than to herself. Lefcovich gives us that there are reasons, of which each one by itself justify the adoption of total quality management as a project. First reason: the arrival of a globalized economy. The emergence of new competitors in the global economic game does expire at the non-competitive businesses, and requires all those that want to survive to support from now on monitoring their activity on a meticulous, careful and continuing to set market always better quality the answer that is asked.
The second reason is based on the inevitability of total quality is the sudden reversal in the industrialized countries of the relative strengths of demand and supply growing less multiple, since the mid-seventies, by the bursting of Japan and newly industrialized countries. Ken Kao understands that this is vital information. Behold, the consumers and customers to become more multiple offers and claim demanding better quality always consistently lower prices. The third reason is that we have changed. In the West, has been observing a reduced commitment of workers to their company. You need a change of attitude if we want to preserve the jobs compared to cultures where labor is much more committed and disciplined. The fourth reason is given by the inability of the Taylorist company to reduce non-quality costs.
Divided into a large self-centered functions, which generates the shell company, more concerned to “do more” than “do better”, to control and correct than to prevent, this company is overloaded with unnecessary costs and resource busy “make nothing” quickly loses ground in economic competition and sentenced to death in the short term. Total quality is their only lifeline. The fifth reason: also refers to the Taylorist organization and waste of intelligence has been able to afford to tolerate in the company, while the relation between supply and demand was the reverse of today. From now on, you can not make more at a standstill of all these intelligence set-aside at all levels and particularly levels of performance, that of the workers and employees. The battle for quality is too difficult to take all these intelligence away from the battle. The sixth reason is that since there is a total quality process and that certain economies have adopted all those that have not been seen speeding opened a gap in competitiveness. And what is true of economies as the company is also happening. To do this we must take into account the cost of non-quality in Western economies is around 20% of its turnover, while in the Japanese economy is at 12%. Not quickly reduce this gap and to the economic growth of countries like China, Thailand, Malaysia and other Southeast Asian countries foreshadow inevitable defeats. Definitely a company must be fully identified with the importance in this lawsuit not only have a good culture of quality and productivity, but give way to manage projects to ensure that production processes give way to products with quality, which will accepted defendants purchased by consumers who are offered. Our interest Venezuelan firms, especially SMEs should once and for all identify with total quality, putting it into practice, thus ensuring participation in markets that favor, especially in a competition that is guaranteed by quality management.